Refund Policy

1. Overview

SC01Guide.com is operated by Vermel Ventures LLC, a California limited liability company (“we”, “us”). This Refund Policy explains how refunds work for the digital products sold on SC01Guide.com: fixed quantities of vehicle reports and the reports generated with them. It forms part of our Terms of Service.

2. Digital Products and Instant Delivery

You purchase a specific number of vehicle reports, not stored money, a gift card, or a cash-equivalent balance. Each purchased report is delivered to your account immediately and is consumed when you ask us to generate a full vehicle report. A generated report is generally non-refundable. Unused purchased reports may be refunded as described below. Complimentary reports are provided at no cost, have no cash value, and are never refundable or exchangeable.

3. When We Will Refund You

We will issue a refund in the following situations:

• Duplicate or incorrect charge: you were billed more than once for the same purchase, or a charge resulted from an error on our part (for example a billing or system error on our side). This does not cover a purchase you made by mistake or later changed your mind about, unless its unused reports qualify for the 14-day refund below.
• Technical failure: you were charged but the reports were not added, or report generation failed and we cannot restore the exact report used or otherwise put it right.
• Unused purchased reports: you request a refund within 14 days of purchase. We refund the unused portion using the original effective price per report for that purchase.
• Permanent service closure: if we permanently close the report service and unused purchased reports can no longer be used, we will refund the unused purchased portion to the original payment method where reasonably possible.

4. When We Cannot Refund

We are not able to refund a purchased report that has already been used to generate a report, except in the technical-failure case above. Reports are informational and drawn from the factory build record for the VIN, manufacturer vehicle data where it is available, the public VIN decoding standard, and our own option code research. Dissatisfaction with what a report reveals about a vehicle, a purchase you made by mistake, or a change of mind after a report has been generated, is not by itself a basis for a refund. Please use your complimentary reports and review our Terms of Service before purchasing.

Where we close an account because we reasonably believe it was used for fraud or unlawful activity, we may decline a refund of unused purchased reports to the extent the law allows, and we will tell you the reason. This does not limit the statutory rights described in section 5. Complimentary reports have no cash value, so nothing is refundable when they are removed.

5. Consumer Rights (EU, UK, and Elsewhere)

Nothing in this policy limits any statutory consumer right you have under applicable law. Where the law gives you a right to withdraw from a digital-content purchase, asking us to generate a report during that period may affect the right for the report already supplied only to the extent the law permits and any required consent was obtained. This policy also does not limit the 14-day unused-report refund described above or your rights where a product is faulty or not as described.

6. How to Request a Refund

Email [email protected] from the address on your account, with the date of purchase and, if you have it, the receipt or order reference. Tell us briefly what went wrong. We aim to respond within a few business days.

7. How Refunds Are Processed

Approved refunds are returned to your original payment method through our payment provider. Depending on your bank or card issuer, it may take several business days for the refund to appear. We do not store your card details; the refund is handled by the same provider that processed your payment.

8. Chargebacks

If something has gone wrong with a purchase, please contact us first. We can almost always resolve it faster than a card dispute. Opening a chargeback without contacting us may result in your account being suspended while the dispute is investigated, and complimentary reports on that account may be paused.

9. Contact

Questions about this Refund Policy? Contact us at [email protected].